workplace etiquette

Conflict can arise anywhere at any time. From the playground to the political stage, conflict is an inevitable part of life. Being able to understand the root causes of conflict and to calmly and rationally discuss and resolve conflict are…

You might have heard that admitting fault is a sign of weakness -- but that's certainly not the way everyone thinks. In their Creative Leadership trainings, Forbes contributors Doug Guthrie and Sudhir Venkatesh teach leaders the value of…

In the workplace, certain rules of etiquette are attached to answering the phone, making a call and conducting a phone conversation. Following the right guidelines will make your office a more pleasant place to work and will improve your…

Writing a job-opening letter is required when applying for an advertised vacancy or when sending your CV to a company speculatively. A job-opening letter, often referred to as a cover letter, should highlight your experience, skills and…

An administrative assistant or receptionist is often the face of the company. She sits at the front of the office and greets anyone coming in, making her the first face-to-face contact most people have with the company. Administrative…

Conducting an effective performance evaluation in the workplace is key in ensuring the success of employees. The purpose of an evaluation is to provide feedback to workers on job performance, ensure staff are meeting company expectations…

Forensic psychology is the study of human psychology as it relates to the criminal justice system. In practice, forensic psychologists determine whether a defendant is competent to stand trial, evaluate witness credibility and advise other…

In a professional setting, whether a corporate retreat or a formal board meeting, an icebreaker can help get the event started and ease any apprehension on the part of the participants. Icebreakers help spark conversation and allow…

Creating a business letter and memo is essential to projecting an image of professionalism and experience. There is a certain expectation of language and form in a business document that will communicate a message effectively. By…

Cubicles maximize the space of a large open room by providing individual work areas for multiple employees. While the walls provide a sense of privacy, writing for the Society for Technical Communication, Gary M. Smith reminds employees…